FAQ
Returns
No returns or refunds are accepted at this time, see below for possible exceptions. Please be sure to read the descriptions and choose sizing appropriately. Each product includes exact measurements and photographs have been provided to show detail, although all device screens have varying settings for color. If you have any questions or experience any issues, please contact me directly. Read through the return policy in the checkout and terms of service prior to purchase.
What if my order is misprinted/damaged/defective?
Misprinted/damaged/defective items must be unused, brand-new, no damage or wear to be considered for action. please submit the following information to Ashley Stuart within 10 business days after the product has been received. A thorough review and inquiry will be made and you will be notified via email with a return or refund exception note.
The following address is for APPROVED RETURNS ONLY of misprinted/damaged/defective items, excluding tea towels, kitchen towels, and original artworks. If you ship to this address without prior approval, your items will be discarded by the manufacturer without further action by the store owner and items plus costs will be lost.
Ashley Stuart Art Returns
217 Wrangler Drive
Coppell, Texas
75019
What if my order is damaged during transit?
If you experience damage to your packaging and/or product during transit, please submit the following information to Ashley Stuart within 10 business days after the product has been received. A thorough review and inquiry will be made and you will be notified via email with a return or refund exception note.
What if my order is misprinted/damaged/defective?
Misprinted/damaged/defective items must be unused, brand-new, no damage or wear to be considered for action. please submit the following information to Ashley Stuart within 10 business days after the product has been received. A thorough review and inquiry will be made and you will be notified via email with a return or refund exception note.
- Name and Address
- Order Number
- Reason for Return
- Supporting Images or Video
The following address is for APPROVED RETURNS ONLY of misprinted/damaged/defective items, excluding tea towels, kitchen towels, and original artworks. If you ship to this address without prior approval, your items will be discarded by the manufacturer without further action by the store owner and items plus costs will be lost.
Ashley Stuart Art Returns
217 Wrangler Drive
Coppell, Texas
75019
What if my order is damaged during transit?
If you experience damage to your packaging and/or product during transit, please submit the following information to Ashley Stuart within 10 business days after the product has been received. A thorough review and inquiry will be made and you will be notified via email with a return or refund exception note.
- Name and Address
- Order Number
- Reason for Return
- Supporting Images or Video
Sustainability Promise & Production Information
Every purchase, big or small, has a footprint. I derive a lot of peace, health, and inspiration from nature and I strive to give back what I can to the cycle. Around 85% of all textiles produced by the fashion industry end up in landfills, making it a major contributor to environmental damage. The original packaging, as well as return packaging, increase this damage. By integrating carefully curated print-on-demand products with a strict return policy allows you to make a very transparent, purpose-driven purchase and reduces the footprint greatly.
Print-on-demand lessens overproduction, as well as reduces warehousing implications like land use, waste disposal, building maintenance, energy-waste... the list goes on and on. Each product is created at the moment you order.
Reduced packaging, especially plastics, and printing on-demand help eliminate unnecessary waste and production, so the products in my shop come from carefully selected vendors. For example: Apparel orders are shipped in post-consumer recycled (PCR) plastics and printed art orders are shipped in triangular cardboard boxes to eliminate tubes with plastic end-caps. Depending on the product type and fulfillment location, your products are packaged in post-consumer-recycled (PCR) plastic mailers, kraft mailers, or cardboard boxes.
The shop also offers organic products. Each item is researched and the organic composition of the apparel, bag, and apron products are approved through GOTS or OCS certificates. These products consist of at least 70% organic or recycled materials, or such material blends.
Inks matter! Art prints are printed with Epson UltraChrome GS3 ink. This ink is also GREENGUARD Gold certified. Tote bags and apparel are printed with Kornit Water-based and NeoPigment inks that are Oeko-Tex™ certified, which means they are safe to print on children’s clothing and reduce environmental waste. These inks provide a high washing colorfast AATCC rating of 4.
I consider and reevaluate various parts of this shop and strive to create an experience that encourages energy and waste reduction, mindful purchasing, and care for the environment. Items and policies may change from time to time to reflect this promise.
Print-on-demand lessens overproduction, as well as reduces warehousing implications like land use, waste disposal, building maintenance, energy-waste... the list goes on and on. Each product is created at the moment you order.
Reduced packaging, especially plastics, and printing on-demand help eliminate unnecessary waste and production, so the products in my shop come from carefully selected vendors. For example: Apparel orders are shipped in post-consumer recycled (PCR) plastics and printed art orders are shipped in triangular cardboard boxes to eliminate tubes with plastic end-caps. Depending on the product type and fulfillment location, your products are packaged in post-consumer-recycled (PCR) plastic mailers, kraft mailers, or cardboard boxes.
The shop also offers organic products. Each item is researched and the organic composition of the apparel, bag, and apron products are approved through GOTS or OCS certificates. These products consist of at least 70% organic or recycled materials, or such material blends.
Inks matter! Art prints are printed with Epson UltraChrome GS3 ink. This ink is also GREENGUARD Gold certified. Tote bags and apparel are printed with Kornit Water-based and NeoPigment inks that are Oeko-Tex™ certified, which means they are safe to print on children’s clothing and reduce environmental waste. These inks provide a high washing colorfast AATCC rating of 4.
I consider and reevaluate various parts of this shop and strive to create an experience that encourages energy and waste reduction, mindful purchasing, and care for the environment. Items and policies may change from time to time to reflect this promise.
Shipping & Handling
Please review the Shipping page for more information.